Technician Jamie was very informative, polite and cleaned up everything. Re-set my thermostat which I was happy about!
We had an issue with our hot water heater. Rob diagnosed the issue and described what needed to be replaced. The faulty part was replaced and tested.. Thanks to the Brown’s team.
Very knowledgeable, respectful, and efficient. Found and fixed a problem I was not even aware of.
Over the years the service scheduling staff and technical staff have been very responsive and easy to work with.
Our AC went out on a Sunday night, I called first thing Monday and they had a tech at my house before 9 am, diagnosed and fixed the problem within an hour, as always, polite, professional and a pleasure to deal with.
Servicemen are very professional and courteous. Have used Browns for years!
Showed up when called. analyzed the situation, informed me of the situation. Checked the inventory, ordered the necessary equipment, arranged a service date. They showed up early, ready to work. They prepared the house for destruction of the old equipment in the attic, and the installation of the new equipment. The work began and before I knew it, the installation was completed.
Christian was professional and knowledgeable
Called for service around 1 pm Wednesday – the hottest day of summer as air conditioning stopped working. Technician came at 7 pm And was here about 1/2 hour to fix problem. He was very professional – we could not be happier – thank you Brown’s
Prompt, efficient, friendly service by all technicians. Browns replaced our aging and ailing furnace and hot water tank last winter, taking care of all the necessary paperwork for rebates and permits. And now gave us very timely service on our air conditioner. Technician even remarked about how much he enjoys working for the company. Always good to hear employees are happy!
Service was quick and right on from. Diagnosis to cure – refreshing in these times.
Office staff and Chris the technician were professional.
I’m so glad you now take care of my A/C ‘and’ the heater!! Your technicians are the best!! Same with your plumbers!!! Thank you!!
After studying the manual and writing down notes, I couldn’t deal with the thermostat, so I called Brown’s. Service tech was here within an hour and in a few minutes had it custom programed for me. Truly you sent an angel to help me out. Thank you.
After a disappointing experience with another HVAC firm, Brown’s is a true blessing. Professional, well qualified technicians that don’t stop until they get it right! Thanks for the exceptional effort to solve issues that preceded you!
Chris is a terrific technician! Thought my AC wasn’t working properly, and it was after 5 PM. Chris came out at 9 pm and checked everything. Brown’s is a great company, dependable and reliable!! I have been with Brown’s for 20 years!
We have been using Brown’s Heating, Cooling & Plumbing for years. Lots of years. We first started using them for heating work, and then when we found out they also do plumbing, we started using them for that, too. They were out here recently to install a new hot water tank for us, and like always, they did a great job! Their people are always friendly and polite, and frankly, we do not even consider using anybody but Brown’s Heating, Cooling & Plumbing. We are just that satisfied with their work.
I am writing to let you know that I have received the refund for the cost of replacing my one-stage thermostat with a two-two-stage thermostat which I was supposed to receive when my furnace was replaced in 2008 But more than that, I just wanted you to know that I totally appreciate what you have done. Over and over again, Brown’s has proved it is a class act. In the almost 25 years that Brown’s has been my heating and a/c company, I have always found the service to be excellent and the technicians totally competent and professional. That Brown’s always stands behind its work and makes the customer feel valued are the icing on the cake. So, thank you for refunding the cost of the replacement thermostat — I don’t believe there are many companies that would have been so generous. Your commitment to customer satisfaction is just one of the reasons I will continue to do business with Brown’s and will highly recommend your company to anyone who is looking for HVAC service.
Scott, Chris and Huxley
A big thank you to everybody at Brown’s! Again you’ve come to our rescue. Our biggest thanks to John, Cory (Cory for two visits), and Lisa (for coordinating it all). It may have been hot while we waited for three days as we worked through figuring out what was wrong with the system, but we always knew you’d come through. Our deepest thanks!
Installed replacement air conditioning unit. Great. Very professional, punctual, timely, and finished in little time. We are repeat customers.
They installed and maintained our heating & air conditioning for 10 years now. They do a great job. They are professional and courteous. The office staff is excellent as well and I would highly recommend this company.
I’d rate them an “A”. My system works 100% better!
Mr. & Mrs. Paccarino
Everyone was professional in performing their jobs. I would eagerly recommend Brown’s to friends and family.
The quality of work they do is very good.
They are a reliable company. Their work is good and they are professional.
I called five other companies and I was amazed at the professionalism, price and expertise shown by Brown’s. I will use Brown’s exclusively!
They were wonderful and very helpful. They cleaned up everything and did an excellent job. I will use them again in the future.
The Miller Family
We have been using them for over twenty years. They are very responsive and are always very proactive. We would recommend them to others. We will continue to use them in the future.
The Reger Family
It couldn’t have been a better experience.
They are prompt, they are professional, they respond immediately, and they do quality work. I wouldn’t hesitate to recommend them.
The Moran Family
They did an excellent job, very clean and thorough. The serviceman was very polite and professional. It was a VERY pleasant experience overall, from start to finish. They were on time, professional, and did the work promptly.
The job went well from beginning to end. Workers were very professional and the installation was completed in one day! Would gladly recommend.
The Lusnia Family
They are very personable and gave us a reasonable quote. We have been using them for the past 10 years and have never had any problem with them.